Privacy Policy

Who we are

Wing Appliance designs and manufactures kitchen appliances for retail, OEM, and ODM partners. This policy covers wingappliance.com and any Wing Appliance page that links to it. It does not cover other websites you may reach from ours.

For privacy questions, the responsible party is [LEGAL ENTITY NAME], [ADDRESS], reachable at [PRIVACY EMAIL].

What we collect

Information you give us

• Quote and contact forms: your name, company, email, phone number, country, and whatever you write in the message field.
• Orders: billing and shipping address, email, phone number, and the items you purchased.
• Accounts: your username, email, saved addresses, and order history.
• Comments and reviews: the name and email you submit, plus the content itself.
• Email sign-ups: your email address and, if you provide it, your name and company.
• Uploads: any drawings, specifications, or images you send us. If you upload photos, strip embedded location data (EXIF GPS) first — files posted publicly on the site can be downloaded and that data read.

Information collected automatically

• IP address, browser type, device type, operating system, and language setting.
• Pages you viewed, how you arrived, and how long you stayed.
• Cookie identifiers and similar technologies (see Cookies).

We do not collect sensitive categories of personal information, and we do not use automated decision-making or profiling that produces legal effects.

How we use it

Where the GDPR applies, we rely on contract performance (orders), legitimate interests (site security, B2B communication, product improvement), consent (marketing cookies and email sign-ups), and legal obligation (record keeping).

Orders and payments

Our store runs on WooCommerce. When you place an order we store your contact details, addresses, and order contents so we can fulfil the order and support you afterwards.

We never see or store your full card number. Payments are processed by [PAYMENT PROCESSOR], which handles card data directly under its own privacy policy. We receive only a confirmation, the last four digits, and the card type.

To deliver your order we share your name, address, and phone number with our shipping and freight partners.

Cookies

Cookies are small files stored by your browser. We use them to keep the site working and to understand how it is used.

If you log in to the site, we set cookies for your login and display settings. Login cookies last two days, or two weeks if you choose “Remember me,” and are cleared when you log out. Display preference cookies last a year. Editing a post adds a cookie that records only the post ID and expires after one day.

You can block or delete cookies in your browser settings. Essential cookies are required for the cart and checkout to work.

Third-party services

Some pages include embedded content such as videos, maps, or social posts. That content behaves as though you had visited the other site directly: it can set cookies, run tracking, and record your interaction with it, including linking that activity to an account you are logged into there.

We also use: [ANALYTICS PROVIDER] for site statistics, [EMAIL PLATFORM] for newsletters, GTranslate for on-page translation, and Gravatar, which may receive an anonymized hash of your email address to check whether you have a profile picture. If you leave a comment, your Gravatar image is visible publicly alongside it.

Who we share data with

We do not sell or rent your personal information. We share it only with:

• Service providers who work on our behalf — hosting, payment processing, shipping, email delivery, and spam filtering — under contracts that limit them to that work.
• Wing Appliance affiliates and manufacturing operations, where needed to quote, produce, or support your order.
• Authorities, when required by law or to protect our rights, safety, or property.
• A buyer or successor, if the business is sold or reorganized.

If you request a password reset, your IP address is included in the reset email. Comments may be checked by an automated spam detection service.

International transfers

Wing Appliance operates in the United States and manufactures in China. Your information may be stored or accessed in either country, and by service providers in other countries. Privacy laws there may differ from those where you live. Where required, we use appropriate safeguards such as Standard Contractual Clauses for transfers out of the EEA and UK.

How long we keep data

Registered users can view, edit, or delete their profile information at any time, except the username. Site administrators can also view and edit that information.

Your rights

Wherever you are, you can ask us to:

• Send you a copy of the personal data we hold about you.
• Correct anything that is wrong.
• Delete your data, except records we must keep for legal, security, or accounting reasons.
• Stop marketing emails, immediately and without giving a reason.
• Restrict or object to certain processing, or receive your data in a portable format.

Email [PRIVACY EMAIL] and we will respond within 30 days. We may ask you to verify your identity first. Making a request costs nothing and we will not treat you differently for making one. California residents have these rights under the CCPA/CPRA, including the right to know what we collect and to opt out of sale or sharing — we do neither. EEA and UK residents may also complain to their local data protection authority.

Security

The site runs over encrypted HTTPS connections. We restrict access to personal data to staff who need it, use reputable hosting and payment providers, and keep our software patched. No system is perfectly secure, so we cannot guarantee absolute security — but if a breach affects your data, we will notify you and the relevant regulators as the law requires.

Children

This site is intended for businesses and adults. We do not knowingly collect personal information from anyone under 16. If you believe a child has given us their information, email us and we will delete it.

Changes to this policy

We update this policy when our practices or the law change. The date at the top shows the current version. If a change materially affects how we handle your information, we will post a notice on the site and, where required, contact you directly.